Before sharing this link with the customer, please note: 

Please ensure the MPF Intermediary Fulfillment requirements have been performed in carrying out the regulated activities with the customer.

Regarding disclosure of information

I have: 

a) provided the client with the statement of disclosure of necessary information and all necessary information of the Scheme as required by the Guidelines; 

b) explained the key features of the Scheme in relation to the client’s instruction(s);

c) explained to the client that if scheme members do not make any choice of constituent fund and / or under the specific circumstances as stated in the MPF Scheme Brochure and Key Scheme Information Document or the relevant administration forms, the contributions/accrued benefits transferred from another scheme will be invested according to the default arrangement of the Scheme and the key features of the default arrangement; 

d) enquired whether the client has any existing investment in any guaranteed fund(s) of his/her original MPF scheme if transfer of accrued benefits is involved and (i) warned the client that a transfer of the accrued benefits out of the guaranteed fund of his/her original MPF scheme may cause some or all of the guarantee conditions not being satisfied, thus resulting in the loss of the guarantee, and (ii) advised the client to check the MPF Scheme Brochure and Key Scheme Information Document of his/her original MPF scheme or consult the trustee of his/her original MPF scheme for details before transferring out of the guaranteed fund(s); 

Regarding administration of client’s instructions 

I have: 

e) explained the timeframe of any transfer process and except as otherwise specified there will be a time lag during which the accrued benefits will not be invested if a request of transfer of accrued benefits is elected by the client; 

f) informed the client that any notification by the administrator of the Scheme about the processing status of the client’s instruction(s) will mean I have submitted the client’s instruction document(s)/form(s) to the trustee of the Scheme; 

Regarding other items 

I have: 

g) not engaged in extending an invitation/inducement or giving regulated advice that involves the choice of any particular constituent fund; 

h) not provided any detailed advice in relation to any decision on early withdrawal of accrued benefits or the amount of any voluntary contributions and I am not aware of any other particular circumstances that demand for assessment; 

i) verified the identification information of the client against his/her identification document. 

 Please confirm that the customer does not have special needs.

Any client who is not, or may not be, able to fully understand the type of information to be provided and discussed or able to make that key decision(s)* independently, e.g. (i) with primary education level or below, or (ii) visually or otherwise impaired, will be considered by the Guidelines on Conduct Requirements for Registered Intermediaries (the “Guidelines”) as a client with special needs that require extra care/support.

* A key decision refers to one of the following decisions: 

a) choosing a particular constituent fund; 

b) making a transfer that would involve a transfer out of a guaranteed fund; 

c) making an early withdrawal of accrued benefits from the MPF system; or 

d) making how much voluntary contributions into a particular registered scheme or a particular constituent fund.